Question 1

What hours are you open?

Accepted Answer

Monday through Sunday:

• The kennel staff is here from 7:00 AM to 8:00 PM
 • The office is open from 8:00 AM to 5:00 PM
 • Pick/ups and drop/offs from 8:00 AM to 4:00 PM
 • Exceptions are by appointment only
 • We are closed on all major holidays for drop-off or pick-up

Although we work with the animals all day and until 8:00 PM, we have limited public access hours to allow our guests to settle into a routine without constant disturbances. All indoor areas feature piped-in music and soft night lighting for maximum comfort.

Question 2

What are your requirements for spaying and neutering?

Accepted Answer

We require that female dogs over six months old be spayed and male dogs over 18 months old be neutered. All cats over six months old must also be spayed or neutered.

Question 3

What are your vaccination requirements?

Accepted Answer

We require the following canine vaccinations to be current during their stay with us:
 • Rabies
 • DHLP: the Canine Distemper Parvo Combo Vaccine (we will accept other variations)
 • Bordetella: the Kennel Cough Vaccine or Intra-nasal

Although we do not require the canine influenza vaccine, we strongly recommend it.
For felines, we require the following vaccinations:

• Feline Rabies
 • FVRCP: the Feline Distemper Parvo Combo Vaccine

Question 4

Do you provide pet food?

Accepted Answer

We encourage our dog and cat clients to provide their own food for their stay. This ensures a consistent diet and prevents sensitive tummies from getting upset.

Please supply a sufficient amount and remember to include the drop-off and pick-up days when planning your rations. Be aware that most dogs are quite active here and burn more calories than they do at home. For this reason, you may want to include extra food to satisfy an increased appetite.

We feed premium-quality wet and/or dry foods twice daily, and there is an additional charge if you choose to have us supply their meals.

Question 5

Do you accept adoptions and rescues?

Accepted Answer

Though we wholeheartedly support and encourage all adoptions and rescues, we cannot accept any animal into our kennel that has been in your care for less than 30 days. This is to ensure that you have had adequate time to address any medical issues they might have, and it also allows you ample time to get to know your new pet, enabling you to advise us regarding its care best.

Question 6

Are there any dogs that you do not accept into your kennel?

Accepted Answer

We welcome all dogs as long as they are not nuisance barkers, destructive to their space (digging, chewing, etc.), escape artists, or show signs of aggression towards another dog or an employee.

Question 7

What are your rules about medications?

Accepted Answer

Please inform us of any medication your pet may need when booking your reservation. While we make every effort to provide the care your pet needs, we reserve the right to use our discretion on what we can and cannot administer. We do not administer life-sustaining medications or medications that must be administered via injection.

FAQ